Last Mile Delivery & Distribution
Last mile delivery refers to the last step of the delivery process where the product is transported from the transportation hub to the final location, which is usually residences. Last mile delivery is also considered as the most costly and time-consuming part of the entire process. With the sharp increase in purchases on e-commerce platforms, consumers are valuing fast deliveries of their products. Hence, in last mile logistics, the companies have to place more attention on delivering the product to the end consumer in the least amount of time.
5 Key Steps In The Last Mile Delivery Process
With the boom in e-commerce, there is an emphasis on last mile delivery and distribution. Companies are testing and trying innovative methods to keep up with the customer demand of fast delivery with order tracking throughout the delivery process.
The trend of rapid order delivery is set to continue. While e-commerce giant Amazon has been able to cut down last mile delivery time to 2 hours, most companies are trying to reach a 2-day delivery timeline. (Onfleet)
Tracking deliveries using technologies like GPS and a proof of delivery can help reduce disputes between the delivery personnel and the end customer. This improved traceability can make the last mile delivery experience more comfortable for the carrier and customer.
Here are the 5 key stages of the last mile delivery and distribution process:
- Order is recorded in a digital centralised system which allows customers to track their order through the order number.
- Receive the order in the transportation hub from where it will be shipped directly to the end customer.
- Delivery personnel are assigned the order in the most cost-effective and time-saving manner based on their routes and the delivery address.
- Scanned orders sent out for delivery. Scanning the orders ensures that the delivery status is updated in the tracking information available to the customer.
- Obtaining proof of delivery after the order reaches the end customer. This could be in the form of a photo of the order at the customer’s doorstep or a signed document.